Privacy Policy
How we process and protect data within our AI-driven customer care ecosystem, tailored for Kenyan and global businesses.
1. Overview
SHINIT AI ("we," "our," or "us") provides sophisticated conversational AI agents. We are registered in Nairobi and comply with the Kenya Data Protection Act (2019). This policy outlines our role as a "Data Processor" when handling your customer interactions.
2. Data Categories
Business Intelligence
Catalogs, FAQs, and proprietary manuals you upload to ground the AI's logic.
Customer Metadata
Contact details and interaction history captured via WhatsApp, IG, and Web widgets.
3. AI Processing Logic
Our infrastructure leverages secure APIs to process natural language. We enforce strict data handling protocols with our sub-processors:
4. Security & Retention
- Logs: Retained for 90 days for audit and handoff purposes.
- Encryption: AES-256 at rest and TLS 1.3 in transit.
- Location: Data is processed in regional secure zones.
Questions regarding your data?
Our Data Protection Officer (DPO) is available to ensure your business remains compliant and your customers' data stays private.